Job Description August 2026

Role:

Visitor Services Supervisor – Food and Beverage

Region / Department:

Northeast, Aberdeenshire East Cluster

Reports to:

Visitor Services Manager Food and Beverage

Pay Grade:

Grade 3, £31,055 pro-rata, per annum

Location:

Haddo House

Type of Contract:

Permanent – 40 hours per week

Note: The post is subject to the standard terms and conditions provided with the application pack and the following

special terms also apply. Available to work weekends.

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Haddo House.

You will be responsible for the day-to-day Food & Beverage operations at our Courtyard Cafe.

You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food &

Beverage experience.

You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part

of a broader duty management team responsible for promoting good communication across the site and a

joined-up visitor services provision.

As a charity, every penny we raise goes ba ck into the National Trust for Scotland’s conservation work, caring for

this special place . You will lead by example to pro duce an enticing Food & Beverage menu, to recommend and

upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll

help answer visitors’ questions about things to do here and share your enthusiasm for Haddo House stories, the

work we do and what their money is funding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Food & Beverage operation

• Assist with operating the Courtyard Cafe to maximise sales and profitability whilst ensuring NTS

standards, policies and procedures are maintained.

• Ensure the Courtyard Cafe is effectively teamed up to deliver quality products and genuine hospitality

experience.

• Assist with menu preparation, cooking and presentation of a high-quality food and drink offer.

• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health

standards, completing all related record-keeping.

• Ensure that the security of visitors, premises and team are always maintained.

• Assist with maintenance task within the F&B Department.

• Accountable for cost-effective stock management, ordering, storage, and wastage control.

• Accurate completion of daily and weekly administration tasks as directed by the VSM – F&B Manager and

Property VSM.

Visitor experience

• Offer excellent Guests experience and ensure all members of the catering team following Department

standards of operation.

• Support property-wide targets for completion of visitor surveys to understand more about our visitors.

• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation,

opening/closing the Cafe, addressing issues and emergency procedure, and providing relief cover, as

required.

People management

• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving

excellent staff performance and motivation through daily work and development.

• Enables the team to be able to work at top speed without compromising on quality and standards.

• Preparation of catering rotas, PeopleXD timesheets and holiday allocation to meet business needs.

• Assist with labor productivity and budget control for staffing allowance.

• Ensure all team members are trained in legal requirements including effective induction, training, task-

setting and coaching on front and back-of-house routines.

Finance Management

• Share responsibility for achieving a yearly F&B budget.

• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-

effective catering operation.

• Supervise daily Courtyard Cafe till operation and perform end-of-day income reconciliation as a duty

manager.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets

• Food compliance standards and record-keeping

• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering

systems, including NTS intranet and Microsoft 365.

• EPOS tills and chip and pin machines.

• Fully equipped commercial catering kitchens.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & knowledge

Desirable

• Level Intermediate Food Hygiene Certificate or above

▪ Qualifications in Catering, Hospitality, Tourism or Event Management

Experience & skills

▪ ‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting

▪ Excellent leadership and influencing skills, supervising and supporting staff daily

▪ Enthusiasm for preparing and serving high-quality food and drink

▪ Passion for and ability to demonstrate the exceptional customer service required of all staff

▪ Confident communication skills (written and spoken)

▪ Computer literacy and familiar with Microsoft software

▪ Experience with cash handling, monitoring, and interpreting financial data

▪ Strong time management and organisation skills

▪ Ability to be proactive and to take initiative

▪ Understanding of and belief in the work of the National Trust for Scotland

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect

the requirements of the job at the time of issue. The Trust reserves the right to amend these with

appropriate consultation and/or request the post-holder to undertake any activities that it believes to be

reasonable within the broad scope of the job or his/her general abilities.

Applications

Interested applicants should forward their Curriculum Vitae (CV) or an Application Form to the People Services

Department (Applications) by email via workforus@nts.org.uk, by Thursday 3rd September 2026. Please ensure

your CV includes your full name and contact details; the CV file sent to us should be titled your first initial and

surname. When submitting your CV please state the position and job location of the vacancy you are applying for

in the subject title or body of your email: For example, "VSS-F&B Haddo House"