Job Description May 2026

Role: Visitor Services Assistant – Food &

Beverage Region: North East

Reports to: Visitor Services Supervisor Pay Grade: Grade 1 - £13.45 per hour

Location: Castle Fraser, Inverurie,

Aberdeenshire, AB51 7LD

Type of Contract: Part-Time, 5 Hours Per Week.

Fixed-Term until end of August 2026.

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at

Castle Fraser.

Castle Fraser is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff

should be passionate about delivering outstanding customer experiences to our visitors and guests and

able to maximise opportunities to generate income. Furthermore, we’re looking for team workers who are

also able to use their own initiative and are driven to make a difference.

This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:

• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and

knowledgeable manner; supporting visitors with special needs / impairments and providing a high

level of service in accordance with the Equality Act.

• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.

• Checking on how visitors are enjoying their experience of catering at and enquiring whether all their

needs are met.

• Consistently presenting high quality plating of food.

• Promoting the National Trust for Scotland and the benefits of membership of it.

• To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary

• Wearing correct uniform, name badges, or PPE as required.

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.

Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a

smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets • Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services

Supervisor

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.

• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe

Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a team or independently, with minimal supervision, to a high and safe

standard.

• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property

needs.

• Ability to adjust pace to match customer flow without compromising quality of service.

• Excellent front of house persona - warm, welcoming, patient and understanding.

• Excellent selling skills.

• Ability to do basic cooking or willingness to learn.

• Genuine belief in the value of good customer service.

• Ability to be proactive and to take the initiative.

Desirable:

• Access to own transport

• Basic Food Hygiene Qualification

• Demonstrable experience in sales with experience of EPOS systems and cash

handling/reconciliation.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried

out.

The Key Responsibilities, Scope of Job , and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at

the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post -holder to undertake

any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

HOW TO APPLY

Interested applicants should forward their Curriculum Vitae (CV) or an Application Form to the People

Services Department (Applications) by email via workforus@nts.org.uk by Sunday 7th June 2026.

Please ensure your CV includes your full name and contact details, the CV file sent to us should be

titled your first initial and surname. When submitting your CV please state the position and job

location of the vacancy you are applying for in the subject title or body of your email: For example,

"VSA – Food & Beverage – Castle Fraser"