We’re looking for someone who’s able to deliver high quality, big scale, new and exciting experiences across the year through the team and through partnership working. If this sounds like you, we’d love you to join us as Visitor Experiences Manager at our NE Wales portfolio (Chirk Castle and Erddig House and Gardens)

This is a chance to make a real difference, welcoming and including people of all interests and backgrounds and helping to look after nature, beauty and history for everyone.

The Welsh translation of this advert is available in attachments.

You’ll be part of a dynamic property leadership team, working across two sites where people, fun, history and nature come together. We care deeply about our heritage and the communities we serve, and we’re committed to creating welcoming, engaging, and inclusive experiences for everyone. You’ll work closely with colleagues across departments, volunteers, and external partners to co-create experiences that reflect both national priorities and local relevance.

As Visitor Experience Manager, you’ll lead the development of a visitor programming plan that delivers welcoming, memorable experiences aligned with the property’s strategic goals. Using audience insight and feedback, you’ll improve service, access, and interpretation, ensuring quality and consistency across the site. You’ll design inclusive programming, events and storytelling, working with internal teams and external partners to co-create engaging content and marketing.

You’ll manage and develop a team, championing inclusive practice and collaborative working with volunteers and external partners. As part of the property group leadership team, you’ll contribute to business planning, oversee commercial performance, and take on duty management responsibilities.

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• understanding of how to use data and research to shape inclusive, relevant, and engaging visitor experiences.
• team Leadership: Demonstrated ability to lead, develop, and inspire teams of staff and volunteers.
• knowledge of storytelling, interpretive planning, and curatorial practices that bring heritage to life.
• understanding of how to design and deliver programming that appeals to broad and diverse audiences.
• experience of working with external partners and stakeholders to deliver or host large scale programming or events.
• ability to develop medium to long-term plans that align with organisational goals and audience needs

Additional criteria for other applicants

• proven ability to work across departments and with external partners to co-create visitor experiences that reflect shared goals and values.
• demonstrated experience in developing and implementing creative approaches to interpretation and programming that increase engagement, increase repeatability and deepen visitor connection to places

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places