As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: The actual salary, based on the contracted hours will be £18,564.00. We’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026.

Hours/working pattern: You will work 4 days per week during our summer opening times (March - September) and 4.5 days per week during winter hours (Oct - Feb)

Flexiblilty for working weekends, bank holidays and school holidays is required.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Welcome Manager you’ll be part of a team of 7 other Welcome team members working at Polesden Lacey within the Clandon and Hatchlands portfolio.

Polesden Lacey hosts up to 400,000 visitors in a year with many popular that bring the crowds in such as Lazy Jazz Sundays during the summer months and our Christmas offer which delighted 75,000 visitors in 2025. If you’re looking for a fast-paced environment this is the place for you. You’ll primarily work out of the visitor reception building, sometimes supporting pop up areas on busy days, our volunteers also work along side us to help bring the magic to the visitor journey with a longer welcome for those interested or fast-tracking members. The main duties of the role are using the till for admission, selling membership, & dealing with customer complaints and enquires.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.