We’re looking for a Service Team Member to join us at Coleton Fishacre House and Garden to greet visitors who are arriving at our car park , assisting them with their orientation, and managing traffic on our lane at busy times.

Salary: £12.25 per hour, we’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026.

Contract/duration: 516.50 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

Hours/working pattern/hours: Permanent

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to Welcome Manager you’ll be part of a team working at Coleton Fishacre.

The core part of your job is to give vital and positive support to our visitors with a focus on greeting and helping them, and directing traffic.

Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day in a safe and hassle free way.

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.